People across the UK were left unable to use the postal service after the computer service at the national post service was affected by a major problem.
Thousands of people were left stranded when they could not perform ordinary tasks at the post office. It was impossible to send parcels, pay bills or even collect mail from the postal offices around the country as a result of the IT services provider Toronto.
The UK has 11,500 branches spread across the country and all of these were unable to carry out any services until the problem was fixed. Some customers said the branches were closed down like it was a bank holiday with hardly anyone around.
A few branches seemed able to get along without the computers and they carried on serving their clients throughout the outage.
After the problem was fixed, a spokesman for the postal service made a statement apologizing for the downtime.
The Statement read in part: “We apologize for the inconvenience caused to our customers when a number of our branches were unable to deal with their transactions. We experienced an outage between 9:00am and a bit over 10:00am this morning which left the majority of our branches unable to attend to customers business. Some branches, however, managed to carry on with business as our technicians prioritized getting the system up and running.”
The statement went on to reveal that at some point they had to turn off all the branches computer services in order to resolve the problem.
Many of the customers did not have kind words for the postal service when they turned up in the morning to transact business only to find the branches closed.
“I have been to 3 different branches and they are all closed, what is all this laziness?” An elderly man complained outside a post office branch on Liverpool Street.
A number of people depend on the postal service to receive their benefits cheque. There were scenes of frustration across the country as people stood outside closed doors to the branches in anticipation that they will eventually open.
Smith, a young lady who wanted to post an important parcel complained, “They just lock the doors without putting up any notice to explain what is going on and we do not even know when it will be opene
The Postal service though did put up a post on twitter explaining that they were experiencing a technical problem that had affected a number of branches across the country and that the they were working to see to it that the problem is fixed.
This was however not enough for many of the people who were already at the doors more concern about the locked doors than what tweet may have been put up by the PR department.
One Facebook user pointed out how dependent the world has become on computer services that now we cannot post mail without the use of a computer.
At the same time, one would wonder why there were no backups that could be used as the problem is resolved instead of a complete shutdow